Website Care Plans

Avoid the stress and make sure your website is protected, optimized, backed up & expertly cared for

 Concentrate on what you do best and let an expert maintain and care for your website. Gain peace of mind and protect your investment with a website care plan. Your website is a crucial element of your business digital economy and like any serious investment, it should be protected with an insurance plan. With a website care plan, you’ll know your website is in the best hands and you’ll avoid common situations like plugin update errors that break your site, and more serious vulnerabilities such as malicious attacks, hacking, cybersquatting.

Frequent website maintenance is especially important for E-commerce websites as your website stores private customer information, processes credit card payments and you want to ensure your order information is backed up as frequently as possible. If your website processes multiple orders every day, I highly recommend investing in the Ultimate E-commerce Care Plan so you never lose an order!

Frequent website maintenance will not only protect your website, it will also help the Search Engine Optimization (SEO) of your site. Google takes many things into consideration when it decides what websites show up on the first page of search results, and some of those factors are how frequently (and recently) your site content has been updated, how frequently plugins are updated and the overall health of your site. Sites that are fully optimized and protected will also run faster, another factor that Google takes into consideration when ranking websites!

So, what’s in the plan?

Here’s a snapshot of the key components that make our website care plan invaluable for our clients.

Website Hosting

Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. I offer premium hosting for all my clients so you don’t have to worry about a thing.

Website Updates

Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. I take care of weekly updates for you.

Monitoring & Security

I have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.

Website Backups

Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, I offer external backups and restore points for all clients on my plans.

Website Optimization

In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. I have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”

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Monthly Reporting

You shouldn’t have to try to determine what’s going on via your site. I take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what I’m doing month to month on your site.

Priority Support

You as a client get priority support. I’ll set up exclusive contact details for you to ping me with whenever you need an update, addition or when you have any questions and I do my best to get back with you within 24hrs on business days. 

Personal Consultation

I’m in your corner every month and I know what’s happening on the “web side” of your business. This gives me the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.

Auto Privacy Policy

EVERY website needs to have an up-to-date privacy policy which protects your site visitors traffic and activity. I do that for you with my partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.

I'm in your corner month to month!

As a client on my website care plan, I offer complimentary time (between 1-3 hours depending on your plan) for ongoing website updates, additions or changes!

Additionally, all care plan clients get my reduced hourly rate!

The risk of not having your site properly maintained

Here are just a few of the most common scenarios of unprotected sites:

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Website Hack

If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.

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Poor Performance

If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.

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No Backups

If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.

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SEO Implications

If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”

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Website Legitimacy

If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.

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It's All On You!

By not having your website cared for monthly, everything I cover in our plan is on you and will cost you in tools, time and unneeded stress.

Choose Your Plan

You don’t have to maintain your own website and go it alone.

We offer a perfect plan for your website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!

* Hosting fees and access to my licenses for premium plugins are only covered while you are a Website Care Plan member. There is no fee to cancel your plan, but should you wish for your website to stay on the web, you’ll need to purchase your own hosting account and I will migrate your site to your new account.

FAQ’s

Some answers to the most frequently asked questions about my website care plan.

Are there cancellation fees?

Nope! My website care plan is monthly with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

Are there any setup fees?

If I’m building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join my hosting/maintenance plan at any level, there is a $99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If I’m onboarding a website I did not design, there is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

Do you offer just maintenance?

I will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets my requirements for properly maintaining and optimizing the site. Contact me to request a consultation and pricing for this.

What if I pass on the plan?

My maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego my care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to me after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

What if I require more time than the monthly support time allows?

I’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time to do that at my hourly rate which is reduced for you as a special, monthly care client!

What if I pass on the plan and my site gets hacked?

In this case, you’re welcome to handle it in-house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have me take care of getting the hack cleaned, I have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: I do not fixed website hacks unless the site will subsequently be added to one of my care plans.

What if the site gets hacked or breached while on the plan?

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, I take full responsibility and will rectify the situation immediately. You will not need to do a thing.

Do you take on sites that you didn't build?

I will take on websites I didn’t build as long as they use the tools I’m familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets my requirements.

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have me host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.

Does my monthly update time roll over?

Negative on this one, ghost rider. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

What's included in the monthly time?

Your monthly time covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While I do my best to get updates done within your allotted time, if more time is required, I can do so with our hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. I’m happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!

No-Risk Guarantee

My plans come with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.

Hourly-Rate Services

If you’re not one of my Website Care Plan clients, I may be able to help you with issues or additional changes to your WordPress website as they arise (based on availability). The following services can be booked at my hourly rate of $75/hr.

Need something done immediately? A rush fee may apply.

Updates and revisions to content on your site

Additional pages for your WordPress website

Landing page design or email list opt-in creation

Add-on features for your ecommerce site

Ad-hoc backup and restore services

Security scans and tech support if your site is hacked

Have Questions?

I’d love to hear from you! Please let me know about any questions or projects you have in mind!

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