protect your website
WordPress & Woocommerce Care Plan Memberships
Let me take care of your website so you can focus on your business. I’m always just an email away for updates & tech support.
protect your website
WordPress Care Plan Memberships
Let me take care of your website so you can focus on your business. I’m always just an email away for updates & tech support.
Avoid the stress and make sure your website is protected, optimized, backed up & expertly cared for.
Concentrate on what you do best and let an expert maintain and care for your website. Gain peace of mind and protect your investment with a website care plan. Your website is a crucial element of your business digital economy and like any serious investment, it should be protected with an insurance plan. With a website care plan, you’ll know your website is in the best hands and you’ll avoid common situations like plugin update errors that break your site, and more serious vulnerabilities such as malicious attacks, hacking, cybersquatting.
Frequent website maintenance is especially important for E-commerce websites as your website stores private customer information, processes credit card payments and you want to ensure your order information is backed up as frequently as possible. If your website processes multiple orders every day, I highly recommend investing in the Ultimate E-commerce Care Plan so you never lose an order!
Frequent website maintenance will not only protect your website, it will also help the Search Engine Optimization (SEO) of your site. Google takes many things into consideration when it decides what websites show up on the first page of search results, and some of those factors are how frequently (and recently) your site content has been updated, how frequently plugins are updated and the overall health of your site. Sites that are fully optimized and protected will also run faster, another factor that Google takes into consideration when ranking websites!
So, what’s in the plan?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients.
Website Hosting
Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. I offer premium hosting for all my clients so you don’t have to worry about a thing.
Website Updates
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. I take care of weekly updates for you.
Monitoring & Security
I have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
Website Backups
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, I offer external backups and restore points for all clients on my plans.
Website Optimization
In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. I have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”
Personal Consultation
I’m in your corner every month and I know what’s happening on the “web side” of your business. This gives me the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.
Priority Support
You as a client get priority support. I’ll set up exclusive contact details for you to ping me with whenever you need an update, addition or when you have any questions and I do my best to get back with you within 24hrs on business days.
I'm in your corner month to month!
As a client on my website care plan, I offer complimentary time (between 30 minutes to 2 hours depending on your plan) for ongoing website updates, additions or changes!
Additionally, all care plan clients get my reduced hourly rate!
WordPress Websites
Choose Your Plan
You don’t have to maintain your own website and go it alone.
I offer a perfect plan for your WordPress website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!
Maintenance Only Plan
For low active, small/medium sized sites $49/month
- Hosting included*
- Access to my premium plugin licenses ($389 annual value)*
- Backups performed on a monthly basis
- Updates of plugins, theme and WordPress on a monthly basis
- Tech support for any issues caused by site updates performed by Good Cheer Web Design.**
- Preferred client rate of $70/hr for additional work ($85/hr for non-members)
Content & Maintenance Plan
Includes content updates & site maintenance $69/month
- Hosting included*
- Access to my premium plugin licenses ($389 annual value)*
- Backups performed on a monthly basis
- Updates of plugins, theme and WordPress on a monthly basis
- 30 minutes of site updates a month
- Tech support for any issues caused by site updates performed by Good Cheer Web Design.**
- Preferred client rate of $70/hr for additional work ($85/hr for non-members)
Wordpress Concierge Plan
Have a WordPress expert in your corner, every step of the way $99/month
- Hosting included**
- Access to my premium plugin licenses ($389 annual value)
- Backups performed on a daily basis
- Security scans for malware or other vulnerabilities
- Updates of plugins, theme and WordPress on a weekly basis
- 60 minutes of site updates a month
- Tech support for any issues caused by site updates performed by Good Cheer Web Design.**
- Preferred client rate of $70/hr for additional work ($85/hr for non-members)
* Hosting fees and access to my licenses for premium plugins are only covered while you are a Website Care Plan member. There is no fee to cancel your plan, but should you wish for your website to stay on the web, you’ll need to purchase your own hosting account and I will migrate your site to your new account.
Hosting Elsewhere?
** I will maintain a website if you have hosting elsewhere as long as the hosting is with Siteground, Flywheel or WPEngine. These hosting providers ensure their servers meet my requirements for properly maintaining and optimizing websites.
Support Disclaimer
Time needed to perform tech support due to user error, malware or any other security issue not caused by general site maintenance will be deducted from your monthly allotted time according to the maintenance plan you have. Additional fees may occur if the work cannot be completed in the amount of time you have left for the month.
Woocommerce/E-Commerce Websites
Choose Your Plan
Frequent website maintenance is especially important for E-commerce websites as your website stores private customer information, processes credit card payments and you want to ensure your order information is backed up as frequently as possible. If your website processes multiple orders every day, I highly recommend investing in the Woocommerce Elite Care Plan so you never lose an order!
Woocommerce Basic
For low active, small/medium sized sites $69/month
- Access to my premium plugin licenses ($389 annual value)*
- Backups performed on a daily basis
- Updates of plugins, theme and WordPress on a monthly basis
- Tech support for any issues caused by site updates performed by Good Cheer Web Design.**
- Preferred client rate of $70/hr for additional work ($85/hr for non-members)
Woocommerce Content & Maintenance
Includes content updates & site maintenance $99/month
- Access to my premium plugin licenses ($389 annual value)*
- Backups performed on a daily basis
- Updates of plugins, theme and WordPress on a monthly basis
- 30 minutes of site updates a month
- Tech support for any issues caused by site updates performed by Good Cheer Web Design.**
- Preferred client rate of $70/hr for additional work ($85/hr for non-members)
Woocommerce Concierge Plan
Have a Ecommerce expert in your corner, every step of the way $149/month
- Access to my premium plugin licenses ($389 annual value)
- Backups performed on a hourly basis
- Security scans for malware or other vulnerabilities
- Updates of plugins, theme and WordPress on a weekly basis
- 60 minutes of site updates a month
- Tech support for any issues caused by site updates performed by Good Cheer Web Design.**
- Preferred client rate of $70/hr for additional work ($85/hr for non-members)
* Hosting fees and access to my licenses for premium plugins are only covered while you are a Website Care Plan member. There is no fee to cancel your plan, but should you wish for your website to stay on the web, you’ll need to purchase your own hosting account and I will migrate your site to your new account.
Hosting for E-Commerce Websites
Website hosting is not included in my Woocommerce Maintenance Plans, but I can help you set up your hosting account with Siteground if you need me to. For e-commerce websites, I recommend the GrowBig Plan with Siteground that starts at $3.99 USD/month. If you need me to setup your hosting account on your behalf, please let me know when you submit your accepted proposal.
Support Disclaimer
Time needed to perform tech support due to user error, malware or any other security issue not caused by general site maintenance will be deducted from your monthly allotted time according to the maintenance plan you have. Additional fees may occur if the work cannot be completed in the amount of time you have left for the month.
FAQ’s
Some answers to the most frequently asked questions about my website care plan.
Are there cancellation fees?
Nope! My website care plans come with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from my maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂
Are there any setup fees?
If I’m building your website, there is no set up fee as long as it’s within a 90 day period!
If you’re a client of mine and after 90 days you’d like to join my hosting/maintenance plan at any level, there is a $99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If someone else designed your website, there is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
I already pay for a hosting account elsewhere. Will you provide maintenance for sites hosted elsewhere?
For standard WordPress websites, I will maintain a website if you have hosting elsewhere as long as the hosting is with Siteground, Flywheel or WPEngine. These hosting providers ensure their servers meet my requirements for properly maintaining and optimizing websites.
Do you offer hosting for Woocommerce websites?
Website hosting is not included in my Woocommerce Maintenance Plans, but I can help you set up your hosting account with Siteground if you need me to. For e-commerce websites, I recommend the GrowBig Plan with Siteground that starts at $3.99 USD/month. If you need me to setup your hosting account on your behalf, please let me know when you submit your accepted proposal.
What if I pass on the plan?
My maintenance plans are not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego my care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to me after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly support time allows?
I’ll always try to get your updates done within the time alloted within your care plan to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time to do that at my hourly rate which is reduced for you as a special, monthly care client!
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in-house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have me take care of getting the hack cleaned, I have a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: I do not fixed website hacks unless the site will subsequently be added to one of my care plans.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, I take full responsibility and will rectify the situation immediately. You will not need to do a thing. (Note: I’ve never had a client site hacked while on one of my maintenance plans!)
Do you take on sites that you didn't build?
I will take on websites I didn’t build as long as they use the tools I’m familiar and comfortable with (or can learn quickly). Additionally, the site’s hosting must be one that meets my requirements. Please email at hello@goodcheerdesign.com to discuss further!
Does my monthly update time roll over?
Negative on this one, ghost rider. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While I do my best to get updates done within your allotted time, if more time is required, I can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. I’m happy to do those things either via my discounted hourly rate or via a discounted and separate fixed project!
No-Risk Guarantee
My plans come with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.
let's work together!
Are you ready to invest in a beautiful website that you'll love showing off? Let me know a bit about you and we'll get this party started!